General Terms and Conditions
to Merchant Agreement
[Approved and in Force as of 03.10.2016]
SECTION I: DEFINITIONS
For the purposes of this Agreement and the Schedules/Appendices referred to herein, the following definitions apply unless the context explicitly requires otherwise:
1.1. Acquirer shall mean Paynetics AD, a company duly registered and operating under the laws of the Republic of Bulgaria, registered under unified identification code (UIC): 131574695, with principal address at 76A “James Bourchier” blvd., 1407 Sofia, Bulgaria;
1.2. Address Verification shall mean a service that allows Merchant to verify the home address of Cardholders with the relevant Issuer;
1.3. Agreement shall mean any Merchant agreement executed between Paynetics AD as an Acquirer and Merchant together with all and any Schedules/Appendices thereto. These General Terms and Conditions represent and integral part to each executed Agreement;
1.4. Applicable Law shall mean the law governing and regulating this Agreement. Applicable to the Agreement shall be the law of the Republic of Bulgaria. All and any disputes arising from of related to this Agreement which cannot be resolved by the Parties amicably shall be settled by the Arbitration Court at the Bulgarian Chamber of Commerce and Industry in compliance with its Rules for dispute resolution based on arbitration clauses in a panel of three arbitrators;
1.5. Authorization shall mean a confirmation of Transaction request granted by or on behalf of an Issuer for the Transaction to be effected, that the Transaction is within the Customer’s available credit limit and that the Customer has not reported the Card lost or stolen;
1.6. Authorization Center shall mean the facility or facilities designated from time to time by Acquirer, to which Merchant shall submit all requests for Authorization;
1.7. Business Day shall mean any day other than Saturday or Sunday, or a public or bank holiday in Acquirer’s or Merchant country;
1.8. Card shall mean VISA or MasterCard credit or debit cards, which may be used by a Cardholder to carry out a transaction on a Customer/ Cardholder account;
1.9. Card association/ card schemes shall mean a worldwide incorporated body regulating and processing specific brands of credit cards, namely: VISA Europe and MasterCard International;
1.10. Card Rules shall mean the rules, regulations, guidelines, policy statements and operating instructions (including, but not limited to, the PCI Standard) issued by the Card Associations from time to time. The Visa Rules for Merchants may be found at:
and MasterCard Rules for Merchants currently may be found at:
1.11. Chargeback shall mean a reversal of a Transaction due to a dispute on the goods or services related to this transaction, in accordance with Card Schemes Dispute Regulations;
1.12. Customer shall mean any individual, body corporate, association, partnership or any other entity or organization authorized to obtain and use a Card;
1.13. Discount Rate shall mean an amount equal to a specified percentage of the total price of each Transaction;
1.14. ISO (Independent Sales Organization) shall mean an organization that sells business products or services to merchants and/or acquires merchants on behalf of various types of merchant service providers;
1.15. Issuer shall mean an institution that issues branded payment cards to Customers;
1.16. Full Recourse Transactions shall mean any Card not-present sales;
1.17. Fine shall mean any fine uplifted service fee or other additional payment as imposed by the Scheme or Acquirer to the Merchant as a result of situation such as, but not limited to, breach of Scheme Rules by the Merchant or caused by the Merchant, excessive fraud levels or excessive Chargeback levels;
1.18. Merchant shall mean any legal entity registered within the territory of European Union (official member states) and Gibraltar which entered into Agreement with the Acquirer for the services as described in item 1.25;
1.19. Non-Qualified Transactions shall mean: (i) any Transaction submitted for processing more than 24 hours past the time the Authorization occurred; (ii) any Transaction missing required data;
1.20. Pre-Authorized Recurring Order Transactions shall mean Transactions that have been pre-authorized by the Customer and for which the goods or services are to be delivered or performed in the future by Merchant without having to obtain approval from the Cardholder each time;
1.21. PSP means an entity that offers e-Commerce merchants the ability to accept a wide variety of payment methods, such as credit cards, bank transfers, direct debits, etc. via their gateway and offer risk management services;
1.22. Reserve Account means an amount of funds designated by PSP or acquirer in its sole discretion that must be maintained by acquirer and funded by Merchant in order to protect PSP’s and acquirer’s risks related to Transactions and the services provided pursuant to this Merchant Agreement;
1.23. Qualified Transactions shall mean: (i) Visa and MasterCard retail transactions in which the Card is swiped; (ii) Visa Card Not Present telephone, mail or Internet Transactions processed with Address Verification Service (AVS); or (iii) MasterCard telephone, mail or Internet transactions or (iv) Transactions that are part of a special registered program approved by the Card Associations;
1.24. Security means any form of security requested by PAYNETICS (in its sole discretion) from the Merchant including: a Reserve account, bank deposit and/or bank guarantee or other such security to cover potential financial liability or indebtedness of the Merchant;
1.25. Services shall mean the transaction processing services rendered by Acquirer to Merchant under the Agreement and namely:
1.25.1. Authorization services for Visa, MasterCard;
1.25.2. Card Transaction processing services for Visa and MasterCard;
1.25.3. Merchant Funding;
1.25.4. Reporting via online web-based transaction reporting tool;
1.25.5. Set up of web-based virtual terminals;
1.25.6. Integration of existing merchant payment pages with Acquirer’s payment gateway;
1.25.7. Fraud monitoring;
1.25.8. Management of the Merchant Plug-in for 3DSecure e-commerce acquiring;
1.25.11. Gateway services;
1.25.12. Reserve Account Management.
From time to time, PAYNETICS may adjust the content and interfaces of the Services. If such adjustments lead to a change in the software, interfaces or operating procedures, PAYNETICS will notify you as soon as reasonably practicable prior to the implementation of such adjustments.
1.26. Settlement account – explicitly pointed by the merchant, where acquirer delivered payments to the merchants according to the agreement.
1.27. Transaction shall mean the acceptance of a Card or information embossed on the Card, for payment for goods sold or services provided to Cardholders by Merchant, and receipt of payment from PAYNETICS whether the Transaction is approved or declined. The term “Transaction” also includes credits, voids, reversals and adjustments.
1.28. Transaction fee shall mean a fixed fee due by Merchant to the Acquirer per Transaction;
SECTION II: SCOPE
2.1. Merchant requests, and Acquirer agrees to provide the Services as per Section I, item 1.25, as amended from time to time by the Parties during the term of the Agreement, subject to the terms and conditions of the Agreement and the following General Terms and Conditions.
SECTION III: TERM
3.1. The Agreement becomes effective as of the date of it is signed by all parties, unless sooner terminated and will continue in full force for a term of three (3) years. This Agreement shall renew automatically for successive terms of three (3) years each, unless any party provides written notice of termination in accordance with Section XIII of these Terms and Conditions. All existing obligations, warranties, indemnities and agreements with respect to Transactions entered into before such termination shall remain in full force and effect, and Merchant shall remain liable for all obligations to Cardholders and Bank incurred while this Agreement was in effect.
SECTION IV: REPRESENTATIONS AND WARRANTIES
4.1. Each Party warrants and represents to the other Party that:
4.1.1. It has and will maintain all required rights, powers and authorizations to enter into the Agreement and to fulfil its obligations thereunder;
4.1.2. It will perform its obligations under the Agreement with due skill and care; and
4.1.3. It has in place and will maintain adequate facilities (including staff training, internal controls and technical equipment) to comply with its data protection and confidentiality obligations hereunder.
4.2. Additional Merchant Warranties: The Merchant warrants and represents that:
4.2.1. Entering into the Agreement will not conflict with, or breach the terms, conditions or provisions of any agreement or corporate statute, or by any other means violate other agreement, no matter the form, to which Merchant is a party;
4.2.2. There are no pending actions by third parties, legal suit or proceeding at law or in equity against the Merchant which would substantially impair Merchant’s right to carry on its business as contemplated herein or adversely affect its financial condition or operations;
4.2.3. Merchant has and shall continue to comply with relevant data protection legislation and regulations (including those set out in PCI Standard as published on www.pcisecuritystandards.org) in relation to all Customers and Transaction information which is personal data (including any sensitive personal data);
4.2.4. Merchant will deliver its products/services to Customers with due care and without undue delay;
4.2.5. Merchant Products/Services that are made available to Customers comply with applicable law in any jurisdiction in or to which the Merchant is making its goods and services available;
4.2.6. Merchant has at all times all requisite licenses and permits in place to engage in the advertising and provision of its goods and services; and
4.2.7. Merchant is not receiving funds in connection with any illegal, fraudulent, deceptive or manipulative act or practice and that the Merchant is not sending or receiving funds to or from an illegal source;
4.2.8. Merchant will at all times during the term hereof comply with the applicable to its activity legislation and the Card Rules;
4.2.9. Merchant shall respond promptly to inquiries from Customers and shall resolve any disputes amicably and without delay.
SECTION V: FEES
5.1. The fees payable by the Merchant to the Acquirer are as set out in Article 2 of the Agreement and defined in Schedule/Appendix 1 to the Agreement.
5.2. Unless otherwise stated, all charges, fees and other payments to be made by Merchant under this Agreement are exclusive of VAT and any other relevant taxes (if any). In addition to paying such sums, Merchant shall be responsible for paying any such VAT and other relevant taxes.
5.3. Merchant explicitly agrees that Acquirer will automatically deduct the Discount Rate fees from the Settlement Merchant Account or Merchant Reserve Account on a daily basis, without the need of any further authorization, approval or consent by the Merchant.
5.4. Acquirer reserves the right to charge Merchant reasonable fees and reimbursement on account of excessive Customer’s inquiries, customer-related issues, refunds or Chargebacks.
5.5. Merchant agrees to pay PAYNETICS the amount of any fees, charges, fined or penalties assessed against PAYNETICS by any Card Association or Issuer for Merchant’s violation of the by-laws, rules, regulations, guidelines, policy statements or threshold requirements of the Card Associations’ Monitoring Programs.
5.6. Card Associations monitor and assess on a monthly basis the ratio of fraud reported transactions received by an Acquirer to determine disproportionate fraud-to-sale ratios. In case PAYNETICS is fined by the Card Associations, merchant will be fined proportionally for the disproportionate fraud volume contributed to PAYNETICS portfolio.
5.7 Merchant shall pay Acquirer for any other services provided to Merchant by Acquirer and for all other fees, including, but not limited to monthly service fees, Chargebacks and set-up fees provided for in this Agreement, as shown in Schedule/Appendix 1 to the Agreement.
SECTION VI: MERCHANT RESERVE ACCOUNT. ADDITIONAL SECURITIES
6.1. It is understood that PAYNETICS may require to establish a Merchant Reserve Account at any financial institution designated by PAYNETICS for all future indebtedness of Merchant to PAYNETICS that may arise out of or relate to the obligations of the Merchant under the Agreement or the present GTC, including, but not limited to, chargebacks and fees, in such amount as PAYNETICS may determine in its sole discretion. Merchant Reserve Account will be funded by deduction from payments due to Merchant or charge against Merchant Settlement Account or against any of Merchant’s accounts at PAYNETICS.
6.2. Merchant explicitly authorizes without any objections whatsoever and enable Acquirer to debit all amounts Merchant owes Acquirer hereunder from the Merchant Reserve Account, at times deemed appropriate by Acquirer. If funds in Merchant Reserve Account are not sufficient to cover Chargebacks, adjustments, Merchant processing rate and other charges due from Merchant, you agree to promptly pay us such sums upon request or provide additional security.
6.3. Merchant hereby grants PAYNETICS a security interest in the funds held by the Company in the Settlement Account and Merchant Reserve Account, and the appropriate officer(s) of the Merchant is/are hereby authorized to execute all documents reasonably required by PAYNETICS to perfect such security interests.
6.4. Upon Acquirer’s discretion the latter is entitled to request from the Merchant provision of additional security such as establishing of special pledge over Merchant’s receivables deriving from the opened Reserve account or a Bank Guarantee in which case the Merchant shall, upon request, procure a bank guarantee in favor of Acquirer by a bank and in a form acceptable to Acquirer and in an amount determined by Acquirer. Any additional security shall remain in place regardless of any termination of this Agreement for as long as there are residual or contingent liabilities of the Merchant to Acquirer. In case Merchant refuses to provide such additional security as requested by the Acquirer, the latter shall be entitled to terminate the Agreement with immediate effect according to Section XIII herein below.
6.5. The Securities under 6.3. shall remain in place regardless of any termination of this Agreement for as long as there are residual or contingent liabilities of the Merchant to PAYNETICS.
SECTION VII: TRANSACTION AUTHORIZATION PROCESS
7.1. Documenting Transactions. Merchant shall submit the following information to Acquirer in connection with Transaction processing:
7.1.1. The DBA (“Doing Business As”) name of Merchant, name of Merchant and Merchant’s address;
7.1.2. Merchant’s customer service telephone number if the Transaction is a Mail/ Telephone ordered or Internet Transaction;
7.1.3. Merchant’s Internet address and e-commerce indicator;
7.1.4. The Merchant ID Number assigned to Merchant by Acquirer;
7.1.5. The Card account number, validation date and/or expiration date of the Card, if one appears on the Card;
7.1.6. The address and telephone number of Cardholder and Visa CVV2 or MasterCard CVC2 number if the Transaction is a Mail/Telephone ordered or Internet Transaction;
7.1.7. The Name, address and telephone number of Cardholder;
7.1.8. Such additional information as it may from time to time be required by Acquirer and/or the relevant Issuer.
7.2. Merchant shall not submit a Transaction to Acquirer (electronically or otherwise) until Merchant has performed its obligations to the Customer in connection with the Transaction or obtained Customer’s consent for a Pre-Authorized Recurring Order Transaction. Merchant shall not transmit any Transaction to Acquirer that Merchant knows or should have known is fraudulent, illegal or not authorized by the Customer.
7.3. Merchant may transmit a Transaction that effects a pre-payment of services or full pre-payment of custom-ordered merchandise, manufactured to a Customer’s specifications, if Merchant advises Customer of the immediate billing at the time of the Transaction and within time limits established by the Card Associations.
7.4. Authorization for Full Recourse Transactions:
7.4.1. All Full Recourse Transactions are at Merchant’s risk. As to each Full Recourse Transaction, Merchant warrants to Acquirer that the person whose name is submitted to Acquirer as Cardholder made the purchase. Upon breach of this warranty, Acquirer may charge back the Transaction to Merchant. If Acquirer charges back the Transaction to Merchant: (i) Merchant shall pay Acquirer the amount of the Transaction, any applicable Charge-back fee, plus any Card Association Fine or assessment incurred or suffered, whether or not such Fine or assessment has been paid by Acquirer or not; and (ii) Acquirer may charge all such amounts to the Settlement Merchant Account or Merchant Reserve Account without prior notice to Merchant;
7.4.2. All Full Recourse Transactions must be electronically authorized via software application and, each such request for Authorization also shall include: (i) an Authorization code, if required; (ii) the Customer’s address and Address Verification results; and (iii) in lieu of the Customer’s signature, a notation of (a) mail order (MO), (b) telephone order, (c) e-commerce order, or (d) pre-authorized order on the signature line;
7.4.3. If Merchant accepts a Pre-Authorized Recurring Order Transaction., the Customer shall execute and deliver to Merchant a written or electronic request for this pre-authorization. The written request shall be maintained by Merchant and made available upon request to Acquirer. All annual billings must be reaffirmed at least once each year. Merchant shall not deliver goods or perform services covered by a pre-authorization order after receiving notification from the Customer that the pre-authorization is canceled or from Acquirer that the Card covering the pre-authorization is not to be honored; and
7.4.4. Merchant shall verify Customer’s address with the Card Association network. For telephone or mail order sales, Merchant shall transmit a ticket/invoice number and shall perform address verification in order to qualify for the Qualified Merchant Discount Rate.
7.5. The acceptance by Acquirer of any Transaction processed in accordance with the terms of the Agreement shall be without recourse to Merchant, except for: (i) Full Recourse Transactions; (ii) as otherwise indicated in this Agreement; and (iii) in the following cases:
7.5.1. No specific prior Authorization for the Transaction was obtained from the Authorization Center, the approval number does not appear in the electronic transmittal that is maintained by Acquirer, or the Transaction was submitted to Acquirer 30 /thirty/ days or more after the date on which the goods and/or services to which the Transaction relates were purchased or leased by the relevant Cardholder;
7.5.2. The Transaction was based on a pre-authorization form and the Card on which the Authorization was based has been canceled and Merchant was so notified prior to the Transaction;
7.5.3. The Card giving rise to the Transaction was canceled and prior to, or at the time of, the Transaction, Merchant received notice of the cancellation through the electronic terminal, in writing or otherwise;
7.5.4. The Card expired prior to the date of the Transaction or the date of Transaction was prior to the validation date;
7.5.5. The information required was not submitted to Acquirer;
7.5.6. Acquirer or Issuer has received a complaint from or on behalf of a Customer stating that there is an unresolved dispute or defense to a charge (whether or not valid) between Merchant and Cardholder;
7.5.7. The Customer makes a written complaint to Acquirer or Issuer that the Customer did not make or authorize the Transaction;
7.5.8. A setoff or counterclaim of any kind exists in favor of any Customer against Merchant that may be asserted in defense of an action to enforce payment against the Cardholder in a Transaction;
7.5.9. The Transaction was made at or by a Merchant other than the Merchant named in this Agreement;
7.5.10. The Transaction otherwise violates the terms of this Agreement or any other Association or Issuer bylaw, rule, regulation, policy or guideline;
7.5.11. A Transaction is charged back by an Issuer, Customer or Credit Card Association;
7.5.12. Any representation or warranty made by Merchant in connection with the Transaction is false or inaccurate in any respect, or Merchant was in breach of any term of this Agreement at the date of the Transaction.
In any such case, Acquirer shall not be obligated to accept a Transaction for credit to the Merchant Account. If Acquirer has credited the Merchant Account or Merchant Reserve Account for such a Transaction, Acquirer may return the Transaction to the Merchant, and Merchant shall pay Acquirer the amount of the Transaction. Merchant agrees that Acquirer, without prior notice to Merchant, may (i) charge the amount of the Transaction to the Merchant Account or Merchant Reserve Account; (ii) recoup the amount of the Transaction by adjustment of the credits due to Merchant; or (iii) set off the amount of the Transaction against any funds or property Acquirer holds for or on behalf of Merchant. If Merchant disagrees with Acquirer’s decision to charge back a Transaction, Merchant must so notify Acquirer in writing within 10 days of the
Chargeback, and provide documentation that the dispute has been resolved to Customer’s satisfaction or proof that a credit has been issued.
7.6. Merchant will maintain a fair exchange and return policy and make adjustments with respect to goods and services sold and/or leased to its customers whenever appropriate. If goods are returned, or services are terminated or canceled, or any price is adjusted, Merchant will prepare and transmit a credit or return Transaction, either electronically or by paper, for the amount of the adjustment as a deduction from the total amount of Transactions transmitted that day. If the amount of credit or return Transactions exceeds the amount of sales Transactions, Merchant shall pay PAYNETICS the excess.
7.7. Merchant shall make no cash refunds on Transactions and shall handle all credit adjustments as provided in clause 7.6. If no refund or return will be given, Cardholder must be advised in writing that the sale is a “final sale” and “no returns” are permitted at the time of the Transaction. Cardholder also must be advised in writing of any policy of Merchant that provides for no-cash refunds and in-store credit only.
SECTION VIII: SETTLEMENT AND RECONCILATION
8.1. Transactions shall be settled to Merchant in accordance with this Section and Schedule/Appendix 1 of this Agreement;
8.2. Acquirer shall deliver payment to Merchant as soon thereafter as practicable by a credit to the Merchant Account equal to the total of all of Merchant’s Transactions since the previous credit. This credit will be reduced, by: (i) the sum of all Customer’s charges denied, refused or charged back; (ii) all refunds processed on account of Customers during said time period; (iii) the fees, charges and other amounts, including Chargebacks, Merchant owes Acquirer hereunder; (iv) all taxes, penalties, fines, charges and other items incurred or payable by Acquirer that are reimbursable pursuant to this Agreement; and (v) all rates, fees and charges as indicated in Schedule/Appendix 1 of the Agreement. Notwithstanding the foregoing, Acquirer shall be entitled to suspend payment all or part of any Transaction amount to Merchant if Acquirer in its sole discretion suspects that a Transaction to which the payments relate – or one or more other Transactions – are fraudulent or involve some other criminal activity;
8.3. If we become aware of any Chargebacks, claims, any action in connection with this Agreement, any Transaction or otherwise or any Fines (in each case, whether actual or potential), or we conclude that any such Chargebacks. Claims, action or fines may arise, We may (notwithstanding any other provision of these Conditions) delay making any payment which would be due to YOU until either:
8.3.1. the relevant liability is incurred (when We shall pay to You the balance of the amount of such sums, if any, after deducting the amount of such liability); or
8.3.2. We are satisfied that no such liability will be incurred.
8.4. In case we have a reasonable suspicion that a Transaction may be fraudulent or involves other criminal activity. We have the right to suspend the processing of that Transaction or withhold payment to You of the amount of that transaction until satisfactory completion of Our investigation or that of any third party.
8.5. If throughout the term of this Contract and after its termination for any reason PAYNETICS becomes aware or have a reasonable suspicion that You are in breach of or likely to be in breach of Your obligations as set forth in SECTION XI, We may withhold payment to You without providing any notice to You.
8.6. You shall not be entitled to any interest or any other compensation whatsoever in respect of any sums held by US prior to being Remitted to YOU for any period for which payment may be deferred under clause 8.3., 8.4., 8.5.
8.7. Merchant shall reconcile each settled Transaction within 15 /fifteen/ days after the date on which such Transaction is submitted to Acquirer for payment, and shall notify Acquirer immediately of any discrepancies or errors Merchant notes as a result of such reconciliation. Acquirer shall not have any responsibility or liability for Transaction-related errors or omissions that are brought to its attention more than thirty (30) days after the date on which the Transaction to which such error or omission relates is first presented to Acquirer for settlement.
8.8. Any credits to the Merchant Account are provisional only and subject to revocation by Acquirer until such time that the Transaction is final and no longer subject to Chargeback by the Issuer, Cardholder or Card Associations. Acquirer may withhold payment for a Transaction to Merchant, for any reason, for a period of time not to exceed 7 /seven/ Business Days from the processing date of a Transaction.
8.9. In view of the nature of Gateway Services, You acknowledge and agree that We may not be able to ascertain whether there are any errors in the transmission of Data in respect of any Transactions and accordingly You shall be responsible for notifying Us in the event that there are any discrepancies between the amount of any payments You actually receive and those you expect. Such notice must be given to US in writing within 7 days following the date of the relevant Transactions.
SECTION IX: CHARGEBACKS
9.1. In certain circumstances, Card Issuers and Card Schemes refuse to Settle a Transaction or require repayment from Us in respect of a Transaction previously Settled and/or Remitted, notwithstanding that Authorisation may have been obtained from the Card Issuer (such circumstances being a “Chargeback”).
9.2. Merchant has full liability and responsibility for all Chargebacks. Some of the most common reasons for a Chargeback are (i) the Transaction Data was prepared incorrectly or fraudulently (ii) Merchant did not obtain proper authorization, or did not provide a correct and legible authorization code on the Transaction Data, (iii) the Customer disputes participating in or approving the Transaction, (iv) the Customer alleges that return of goods was improperly refused or that a refund was not processed for the Customer, (v) the Customer has asserted what the Customer believes is a good faith claim or defense against the Transaction, or (vi) the Payment Instrument was not actually presented at the time of the Transaction and the Customer denies making the purchase.
9.3. You acknowledge and agree that under the Rules, You may be required to reimburse Us for Chargebacks in circumstances where You have accepted payment in respect of the relevant Transaction and even if You are under no legal liability for the supply or performance of the goods or services concerned.
9.4. All Chargebacks shall correspond to the whole or part of the Settlement value of the original Transaction or, at OUR option, to an amount converted to the Settlement currency from the currency of Chargeback by the Card Scheme to Us at the rate of exchange quoted by VISA Europe on the day the Chargeback is processed.
9.5. Where a Chargeback occurs, We shall immediately be entitled to debit Your Merchant Account and/or make a deduction from any Remittance in accordance with clause 9.2. to recover:
9.5.1. the full amount of the relevant Chargeback; and
9.5.2. any other costs, expenses, liabilities or Fines which We may incur as a result of or in connection with such Chargeback (“Chargeback Costs”).
9.6. A Chargeback represents an immediate liability from You to Us and where the full amount of any Chargeback and/or any Chargeback Costs is not debited by Us from Your Settlement Merchant Account or deducted from any Remittance, then We shall be entitled to otherwise recover from You by any means the full amount of such Chargeback and Chargeback Costs (or the balance thereof, as the case may be).
9.7. We shall not be obliged to investigate the validity of any Chargeback by any Card Issuer and Card Scheme whose decision shall be final and binding in respect of any Chargeback.
9.8. If Merchant has a reason to dispute or respond to a Chargeback, then Merchant must do so by the date provided on the applicable Chargeback Notice. Acquirer and/or PSP will not investigate or attempt to obtain a reversal or other adjustment to any Chargeback if Merchant has not timely responded to the notice.
9.9. As Chargebacks may arise a considerable period after the date of the relevant Transaction, You acknowledge and agree that, notwithstanding any termination of the Contract for any reason, We shall remain entitled to recover Chargebacks and Chargeback Costs from You (and, where relevant, from any Person who has provided Us with a guarantee or security relating to Your obligations under the Contract) in respect of all Chargebacks that occur in relation to Transactions effected during the term of the Contract.
9.10. We reserve the right to immediately pass on to You and recover from You any Fines incurred and/or impose further charges on You as a result of Excessive Chargeback Activity or breach of any of the Chargeback monitoring programs of the Card Associations.
9.11. You agree that it is Your responsibility to prove to Our satisfaction (or that of the relevant Card Issuer) that the debit of a Customer’s or Cardholder’s account was authorised by such Customer or Cardholder.
9.12. If We consider in good faith that there is a high risk of Chargeback, You shall on demand by Us put such funds into Your Merchant Bank Account as We shall require to cover such risk.
9.13. Without limiting the generality of any other provision of this Agreement, if PAYNETICS takes any legal actions against Merchant for any Chargebacks or any amounts due to PAYNETICS hereunder, Merchant shall pay the costs and attorneys’ fees incurred by PAYNETICS, whether suit is commenced or not.
9.14. Merchant undertakes to use all reasonable efforts to maintain chargeback rates under the Card Schemes thresholds as they may change from time to time. PAYNETICS will inform merchant for any changes when they occur by e-mail.
9.15. Currently the chargeback rate of Visa shall stay below 1% and less than 100 chargeback transactions per month (standard criteria) and below 2% and less than 500 chargeback transactions per month (high risk criteria). If both parameters are broken, PAYNETICS may impose fines on merchant. Fines will be charged as a sum amount, calculated in accordance with Visa rules and a fixed fee per chargeback.
9.16. Currently the chargeback rate of MasterCard shall stay below 1.5 % (calculated against sales transactions in the preceding month) and less than 100 chargeback transactions per calendar month. If both parameters are broken for two consecutive calendar months, PAYNETICS may impose fines on merchant. Fines will be charged as a sum amount, calculated in accordance with MasterCard rules from the excessive chargeback ratio and a fixed fee per chargeback.
9.17. Merchant shall also immediately notify PAYNETICS when it is foreseeable that chargeback transactions will be more than 1.5% and more than 100 transactions accumulatively during a calendar month.
9.18. A reporting fee will be charged to merchant for each chargeback-monitored merchant (CMM) report and/or excessive chargeback merchant (ECM) report that PAYNETICS needs to send to MasterCard on behalf of the merchant according to MasterCard rules.
9.19. PAYNETICS will use reasonable efforts to maintain efficient chargeback management services, both by supporting rational presentments and by giving advice on how to avoid chargeback.
9.20. If PSP or Acquirer determines that Merchant is receiving excessive Chargebacks (as determined by reference to applicable Rules and acquirers policy), PSP or Acquirer may, but are not obligated to, (i) notify Merchant of new procedures it should adopt, (ii) increase or add additional Processing Fees imposed for processing Chargebacks, (iii) establish or increase the amount held in any Reserve Account, and/or (iv) terminate this Merchant Agreement, at PSP’s or acquirer’s’ discretion, without advance notice. Merchant must immediately pay any fines or fees imposed by a Card Schemes or acquirer relating to Chargebacks to Merchant.
SECTION X. TRADING LIMITS
10.1. From Risk perspective, PAYNETICS may from time to time notify YOU of a monetary limit on the aggregate value of one or more transactions in respect of any specifies period (“trading limit”)
10.2. You shall not exceed the Trading limit without our prior written approval (to be given at our discretion). Such restriction may continue to apply if and to the extent that We otherwise notify YOU in writing.
SECTION XI: RIGHTS AND OBLIGATIONS
11.1. The Merchant is obliged to:
11.1.1. comply with the Agreement and any directions relating to the Agreement from Acquirer or from any party retained by Acquirer;
11.1.2. accept all Cards bearing a trademark and of a card type which the Parties have agreed shall be covered by the Agreement irrespective of amount, for payment for all of the Merchant’s goods and services. Acquirer shall be entitled to register and market the fact that the Merchant accepts Cards as a means of payment;
11.1.3. respond to Customers’ disputes and handle chargebacks in accordance with the Visa´s and/or MasterCard´s Chargeback regulations;
11.1.4. not to use the Acquirer’s trademark for any purpose other than as agreed in writing between the Parties;
11.2. Regarding any Transaction Merchant shall refrain from any of the following:
11.2.1. Establish a minimum or maximum Transaction amount;
11.2.2. Extend credit for or defer the time of payment of the total cash price in any Transaction;
11.2.3. Impose any additional fees or charges or execute any additional agreement or security with any Customer in connection with any Transaction;
11.2.4. Transmit or accept for payment any Transaction that was not originated directly between Merchant and a Customer for the sale or lease of goods or performance of services of the type indicated in Merchant’s application for card processing services initially submitted to and approved by Acquirer;
11.2.5. Accept a Card as payment method for any legal services or expenses arising out of or related to: (i) defense of any crime other than a traffic violation; (ii) any domestic relations matter where such services or expenses are furnished to a person whose name is not embossed on a Card; or (iii) any bankruptcy, insolvency, compromise, composition or other process affecting Cardholder’s creditors;
11.2.6. Use Merchant’s own Card, or one to which Merchant has access, to process a Transaction for the purpose of obtaining credit for Merchant’s own benefit;
11.2.7. Redeposit a previously charged Transaction, regardless of whether the Customer’s consent;
11.2.8. Initiate a Transaction credit without a balance in the Merchant Account equal to the credit;
11.2.9. Use Acquirer’s software or any data received thereon for any other purpose other than for determining whether or not Merchant should accept checks or Cards in connection with a current sale or lease of goods or services;
11.2.10. Use the Acquirer’s software or any data received thereon for credit inquiry purposes or any other purpose not authorized by this Agreement;
11.2.11. Draw or convey any inference concerning a person’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics or mode of living when any Card or check is processed as non-accepted;
11.2.12. Disclose any information obtained through the Software to any person except for necessary disclosures to affected Customers, Acquirer and/or the Issuer;
11.2.13. Add any tax to Transactions unless applicable local law expressly requires that Merchant be permitted to impose a tax. Any tax, if allowed, must be included in the Transaction amount and not collected separately;
11.2.14. Disburse funds in the form of travelers checks, if the sole purpose is to allow the Customer to make a cash purchase of goods or services from Merchant;
11.2.15. Disburse funds in the form of cash or cash equivalents or other negotiable instruments;
11.2.16. Accept a Card to collect or refinance any debt fine or penalty of any kind, losses, damages or any other costs that are beyond the total sale price;
11.2.17. Issue a transaction credit for returned goods or services acquired in a cash transaction;
11.2.18. Make any refund to a Customer who has made a purchase with a Card. All transaction credits will be issued to the same Card account number as the sale; or
11.2.19. Accept a card for sales by third parties or for selling goods which it knows will be resold by a customer whom it reasonably should know is not ordinarily in the business of selling such goods;
11.2.20. Accepts a Card in any Transaction which the Merchant knows, or should know, is or is suspected to be suspected to be illegal or not lawful;
11.2.21. Process a Transaction under a different trade name or business affiliation than indicated on this Agreement or otherwise approved by Acquirer in writing;
11.2.22. Process a Transaction that violates any law, ordinance, or regulation applicable to its business;
11.2.23. Process a Transaction which does not represent a bona fide sale of goods or services;
11.2.24. Sell, purchase, provide or exchange Card account number information in the form of Transaction documents, carbon copies of imprinted Transaction documents, mailing lists, tapes, journal rolls or other media obtained by Merchant to any third parties without the Cardholder’s explicit prior consent;
11.2.25. Create multiple purchase transactions in respect of a single purchase with the same Card;
11.2.26. Comply with applicable law and public authority regulations in force from time to time.
11.3. At least once per month, Acquirer shall provide Merchant with an itemized statement of all charges and credits to the Merchant Account. All information appearing on the Merchant Statement shall be deemed accurate and affirmed by Merchant unless Merchant objects by written notice specifying the particular item in dispute within 30 days of the date of the Merchant Statement.
11.4. Acquirer undertakes to make payment to the designated account for purchase transactions made using Cards, provided that i) the purchase transaction is received by Acquirer within the period of time prescribed; ii) the purchase transaction fulfils the requirements prescribed in the Agreement; and iii) the Merchant has otherwise fulfilled its obligations pursuant to the Agreement.
11.5. Merchant shall comply with the Rules and all bylaws, rules, regulations, policies and guidelines of the Card Associations and any Issuer whose Cards are used to process Transactions in accordance with this Agreement. Merchant will display prominently at its place of business Card brands and other promotional material and literature provided by Acquirer. Subject to the prior written consent of Acquirer and upon such conditions notified by Acquirer, Merchant may use Card service marks or design marks in its own advertisement and promotional materials.
11.6. Acquirer shall not be responsible for any loss or liability resulting from the denial of credit to any person or Merchant’s retention of any Card or any attempt to do so; any loss caused by a Transaction downgrade resulting from defective or faulty software regardless if owned by Acquirer or Merchant; unavailability of Services rendering caused directly or indirectly by the interruption, malfunction or termination of any service provided by a third party, including but not limited to termination of contracts with computer hardware vendors, processors or installers, whether terminated by Acquirer, or any other person for any reason; or interruption or termination of any Service caused by an event of Force Majeure.
SECTION XII: MERCHANT’S LIABILITY
12.1. Merchant shall be liable against the Customer for all defects and deviations in the quality, condition and performance of sold goods and services. Such defects and/or deviations, as well as the non-delivery or deficient delivery of goods/services to a Customer or any other party designated by the Customer, shall at all times be deemed to constitute a breach of the Merchant’s obligations under this Agreement.
12.2. Merchant shall be obligated, upon request by Acquirer, to reimburse Acquirer for all amounts, plus interest and charges, which Acquirer has paid/refunded to a card Issuer, Customer or any other party (e.g. Visa or MasterCard) as a consequence of:
12.2.1. Merchant’s breach under item 9.1 above;
12.2.2. Issuer’s final debiting of Acquirer in respect of a Transaction which is the subject of a complaint in accordance with Visa´s and/or MasterCard´s chargeback regulations;
12.2.3. The fact that the Merchant, without exercising normal care, has accepted an invalid or forged Card or a Card which has been used in an unauthorized manner;
12.2.4. The fact that the Merchant has in any respect breached its obligations pursuant to, or otherwise acted in contravention of the Agreement or Applicable law, applicable Merchant’s local law or public authority regulations.
12.3. Irrespective of whether negligence, breach of agreement or any other cause of action may be imputed to the Merchant, the Merchant shall also be obliged, upon request by Acquirer, to pay compensation for any amounts (e.g. fees and other sanctions) which Acquirer is obliged to pay to Visa and/or MasterCard insofar as such amount is related to the Agreement and to i) Transactions which are the subject of a complaint; or ii) fraud, bad faith or willful conduct.
12.4. In the event Acquirer, prior to any obligation to pay an amount pursuant to item 11.2 or item 11.3 above, receives any warning, order or other of such nature (e.g. from Visa or MasterCard), Acquirer shall notify the Merchant without delay of the measures which the Merchant must take in order, if possible, to avoid Acquirer incurring an obligation to pay the amount.
12.5. In the event Visa and/or MasterCard believes that the Merchant has reached a level of complaints due to fraud, unauthorized purchases or complaints from Customers which is unacceptably high in relation to the total number of the Merchant’s purchase transactions, Acquirer shall be entitled to terminate the Agreement with immediate effect.
12.6. Each party hereto shall report its income and pay its own taxes to any applicable jurisdiction, according to the requirements under the applicable laws, rules, and regulations, including withholding taxes at source unless Merchant presents Acquirer a
valid exemption from such withholding. Furthermore, Merchant agrees to indemnify and hold Acquirer harmless against and from any and all liability for any such tax or interest or penalty thereon, including without limitation, liabilities relating to the necessity to withhold, or to have withheld, any such tax from any payment made to the Merchant. If Acquirer is required to pay any taxes, interests, fines or penalties owed by Merchant, said amount shall become immediately due and payable by Merchant to Acquirer. If excise, sale or use taxes are imposed on the Transactions, the Merchant shall be responsible for the collection and payment thereof. Acquirer shall be entitled to recover any of said taxes paid by it on behalf of Merchant from Merchant immediately after payment.
12.7. Acquirer shall be entitled to offset any amounts incurred according to this Section with amounts in Merchant’s Reserve Account. Furthermore, Acquirer shall be entitled to seek payment and execute any established by the Merchant additional security in Acquirer’s favour.
SECTION XIII: TERMINATION
13.1. Acquirer may terminate this Agreement unilaterally upon 30 days’ prior written notice to Merchant. In addition, Acquirer may terminate this Agreement with immediate effect and without prior notice to Merchant in the following events:
13.1.1. Any information concerning Merchant obtained by Acquirer is unsatisfactory to Acquirer in Acquirer’s sole discretion;
13.1.2. Any act of fraud or dishonesty is committed by Merchant, its employees and/or agents, or Acquirer believes in good faith that Merchant, its employees and/or agents have committed, are committing or are planning to commit any acts of fraud or misrepresentation;
13.1.3. Breach any of the provisions of this Agreement;
13.1.4. Breach of the Card Associations’ rules;
13.1.5. PAYNETICS considers (in its absolute discretion) that the total chargebacks or refunds are excessive and/ or unreasonably high;
13.1.6. Fraud rates are high in the opinion of PAYNETICS and fraud reduction plan is not successful;
13.1.7. PAYNETICS, in its absolute discretion, determine that Our relationship with Your business represents increased risk of loss or liability to US;
13.1.8. Anything happens to YOU or comes to Our attention in relation to YOU or arising from or incidental to Your business or the conduct of Your business (including trading practices and individual activities) or YOU engage in any business trading practices or individual activity which PAYNETICS in its absolute discretion consider disreputable or capable of damaging Our reputation or that of any of the Card schemes or other financial institutions which may give rise to fraud or any other criminal activity or suspicion of fraud;
13.1.9. There is any change to the Person, group of Persons acting together pursuant to an agreement or understanding (whether formal or informal), which Controls/ Owns YOU and this is not disclosed to PAYNETICS during the application process;
13.1.10. Any representation or warranty made by Merchant in this Agreement is not true and correct;
13.1.11. Merchant files a petition under any bankruptcy or insolvency law;
13.1.12. Merchant fails to maintain sufficient funds in the Merchant Account to cover the amounts due to Acquirer hereunder;
13.1.13. Any insurance policy obtained by Acquirer or Merchant relating to Transactions and/or Chargebacks is cancelled or terminated for any reason;
13.1.14. Acquirer determines that it is not feasible to provide to Merchant the Services contemplated by this Agreement;
13.1.15. In the event of any significant circumstances that create harm or loss to the Visa and MasterCard payment system including illegal activities and/or brand damage or BRAM violation.
13.2. Acquirer may selectively terminate one or more of Merchant’s approved locations without terminating the entire Agreement. In the event of termination, all obligations of Merchant incurred or existing under this Agreement prior to termination shall survive the termination. Merchant’s obligations with respect to any Transaction shall be deemed incurred and existing on the transaction date of such Transaction.
13.3. Merchant may terminate this Agreement upon at least 30 days prior written notice to Acquirer if Acquirer unilaterally increases any rates, fees or charges Merchant pays hereunder, except for any amendments necessitated and required by a Card Association.
On termination of this Agreement, Merchant shall remove any references to PAYNETICS from any of its promotional materials or literature, agreements or on the website.
SECTION XIV: NOTICES
14.1. Any notice under this Agreement must be given on writing and signed by or on behalf of the party giving it and must be delivered either by hand or registered mail service. Notwithstanding the foregoing, PAYNETICS may give notice to the Merchant by sending an email to any of the email addresses registered with the Merchant Account.
14.2. The parties agree to conduct all communication in relation to this Agreement in English.
14.3. In relation to item 14.1, Merchant must at all times maintain current address for correspondence and at least one valid email address with PAYNETICS and it will be required to check regularly and frequently for Incoming messages.
SECTION XV: RETENTION OF RECORDS
15.1. Subject to the requirement of the PCI DSS Standards, Merchant shall retain legible copies of data and original transaction receipt for a minimum period of 18 months from the date of each transaction.
15.2. PAYNETICS may from time to time, request from YOU to provide copies of Data. You should provide such copies to US within 14 days of such request being received by YOU from Us.
15.3. Merchant hereby authorize PAYNETICS to release Data and any other information relating to the Services or the Card Associations (or, if instructed by US, YOU shall provide such Data or information or procure that such Data or information is provided) to any agent of Ours or any other Person:
15.3.1. as is necessary for the purpose of fulfilling Our obligations under this Agreement or as required by law
15.3.2. where we, or any other third party, are investigating any suspected criminal activity.
SECTION XVI: CREDIT INVESTIGATION AND PAYNETICS AUDITING
16.1 PAYNETICS may audit, from time to time, Merchant’s compliance with the terms of these GTC and the Agreement. Merchant shall provide all information requested by PAYNETICS to complete PAYNETICS’s audit.
16.2. Merchant authorizes parties contacted by PAYNETICS to release the credit information requested by PAYNETICS, and Merchant agrees to provide PAYNETICS a separate authorization for release of credit information, if requested.
16.3. Merchant shall provide to PAYNETICS such information as PAYNETICS may reasonably request from time to time, including without limitation, financial statements and information pertaining to Merchant’s financial condition. Such information shall be true, complete and accurate.
16.4. Upon request by PAYNETICS, Merchant shall provide to PAYNETICS a certificate for lack of insolvency and/or liquidation procedure regarding Merchant Company. In case such procedure has started PAYNETICS shall assume the reserve available amounts.
SECTION XVII: FINAL PROVISIONS
17.1. Merchant shall notify Acquirer immediately in writing regarding any changes relating to the composition of its Board of Directors, Managing Director, company name, ownership structure, address, telephone and fax number, e-mail address, relevant account numbers, changes in branch affiliation or activities and other circumstances which may be of significance under the Agreement.
17.2. A Party shall also notify the other Party immediately of events which may be assumed to affect, or will affect, all or parts of the co-operation pursuant to the Agreement. It is of particular importance that all planned changes in a Party’s IT system which in any respect may be assumed to affect the co-operation are notified to the other Party immediately upon commencement of planning with respect to the changes.
17.3. Neither Party shall be liable for any failure to fulfill its obligations hereunder due to force majeure. Force Majeure Events shall include, inter alia, war, acts of war, terrorist actions, import or export prohibitions, natural disasters, restrictions on general public transport, deficiencies or delays in energy supplies or telephone connections, the actions or omissions of public authorities, new or amended legislation, orders or actions of public authorities, labour conflicts, blockades, fire, flooding, extensive losses or destruction of property or major accidents, as well as defects or delays in products or services from subcontractors as a consequence of circumstances stated above (each a “Force Majeure Event”). Labour conflicts shall be deemed to be Force Majeure Events irrespective of a Party’s role in such conflict. In the event the performance of the Agreement is materially impeded for a period in excess of fifteen (15) Business Days due to a Force Majeure Event, either Party shall, without liability, be entitled to terminate the Agreement by giving thirty (30) calendar days’ written notice to the other Party.
17.4. The Parties shall not be entitled to disclose to any third party information regarding the contents of the Agreement. Nor may either Party disclose to any third party information regarding the other Party’s business which may be considered a business or trade secret. However, the Merchant consents to Acquirer, in accordance with the duty of confidentiality of payment institutions, transferring such information as referred to in the preceding paragraph to i) companies within the same group as Acquirer; ii) Visa and/or MasterCard, iii) companies with which Acquirer co-operates, in order to ensure the performance of the Agreement in respect of, e.g. PCI DSS and other security issues, and iv) companies that Acquirer is co-operating with or is in contractual relations with. The Merchant consents to that Acquirer may disclose information which is necessary in order to connect the requested service, such as the company name, registration number, contact details, customer number and MCC code, to terminal suppliers,
payment service providers (PSP) and other payment service suppliers, required by law, government regulation or regulation, as well as due to order of a competent authority or court.
17.5 Registration in special registers as maintained by VISA or MasterCard may take place in the event the Agreement is terminated due to the Merchant’s breach of contract or due to the Merchant having provided incorrect, incomplete or misleading information, e.g. upon execution of the Agreement.
17.6. Merchant may not assign any of its rights and/or obligations pursuant to the Agreement to any third party without the Acquirer’s written consent, Acquirer may, however, without the consent of the Merchant, assign its rights and/or obligations without limitation.
17.7. Amendments to the Agreement may be done upon mutual consent of the Parties and in written form. From time to time Acquirer may amend this Agreement unilaterally in the following cases:
17.7.1. Acquirer may amend or delete Cards or Services listed hereunder by notifying Merchant in writing of any amendment. All provisions of this Agreement shall apply to Cards or Services added to this Agreement. Acquirer shall notify Merchant of the fees to be applied for processing the additional Cards and Services. Acceptance by Merchant of a new approved Card as payment for a Transaction or use of a new Service after Acquirer has sent Merchant notice of an amendment shall constitute Merchant’s agreement to the amendment and the fees or charges related to these additions.
17.7.2. From time to time, Acquirer may change all rates, fees and charges. Acquirer will provide prior written notice to Merchant of all amendments. Acquirer may change the rates, fees and charges without prior written notice for due cause, such as Merchant’s sales volume or average Transaction amount not meeting Merchant’s projections as contained in Merchant’s application for card processing services. If notice is required, Acquirer will give written notice on the merchant statement. All new rates, fees and charges will become effective for the month immediately following the month in which the notice appeared on the Merchant Statement.
17.7.3. Acquirer may amend this Agreement in any manner other than as described in items 17.7.1 and 17.7.2 simply by providing written notice of such amendment to Merchant, and such amendment shall become effective on the latter of: (i) the date on which such written notice is received by Merchant; or (ii) a date specified by Acquirer in such written notice.
17.8. Other than as stated in the Agreement, the Parties shall not be entitled to represent each other or to use each other’s trademarks, company names or know-how without the other Party’s written consent. Such right of use does not create any rights and shall cease immediately upon the termination of the Agreement.
17.9. To the extent that Merchant becomes a debtor under any law regarding liquidation and/or bankruptcy, and such event does not result in the termination of this Agreement, Merchant hereby unconditionally and absolutely waives any right or ability that Merchant may otherwise have had to oppose, defend against or otherwise challenge any motion filed by Acquirer for relief from any automatic stay granted by law, to enforce any of Acquirer’s rights or claims under this Agreement.