Client and
Brief
Microcredit is a lending institution providing small loans to clients in the near prime and subprime segments. Traditionally it has relied on an extensive office network and a large pool of agents to serve its clients. Most loans are disbursed in the offices, and payments are collected by agents. Looking to streamline the process and move it to the digital space, Microcredit looked at the payment capabilities of Paynetics for an answer.
Our
Strategy
Reduce cash handling and move online
We addressed some of the more laborious and inefficient parts of the process, focusing on the disbursement of funds and collection. At the same time, it was important to consider the existing business model and offer products that would not harm the business with too much change. Our virtual POS was an ideal instrument to move repayments online, as it offered an additional channel, not disturbing the collection practice but providing the opportunity for a large part of the client base to pay their instalments online. Concerning disbursement, we provided Microcredit with branded debit cards to reduce the administrative expenses related to bank transfers.
We see the project as an example of how we can assist our partners to optimize costs,improve customer retention rates, and help Microcredit monetize their existing customer base through co-branded cards.
Kaloyan Tonchev
The
Impact
Digitise
disbursement and collection
20% reduction
in collection expenses with vPOS
Microcredit integrated the Paynetics virtual POS and as a result,improved collection efficiency and also supported the new online lending product the company launched as part of its diversification strategy. Last but not least, they generate additional revenues from the issuing services.
Paynetics is a very flexible company, which understood our needs in all the details and gave us the most appropriate payment solution.
