Risk and Monitoring Expert

Paynetics is a leading fintech company, founder of the Bulgarian Fintech Association. Grounded in payment services, with offices in Bulgaria and the UK, we have built a team of passionate and enthusiastic professionals, on a mission to change the world of payments.

We have launched the first mobile payment app in Bulgaria, the first utilities payment app in the UK, one of the fist automated loyalty solutions in the US and a game changing payment acceptance solution with patent pending.

We are expanding and are looking for an experienced, responsible, and motivated professional :

KEY DUTIES AND RESPONSIBILITIES

• Conduct detailed analysis of big data to identify patterns, trends, and anomalies indicative of potential fraudulent behaviour
• Work with internal Database and Power BI models to conduct risk data analysis and produce timely insight statistics
• Use internal monitoring system and applications for fraud detection and prevention
• Liaise with customers, merchants, and other external and internal parties to gather information, carry out investigations, and provide guidance on fraud-related matters on the Acquiring and/or the Issuing business lines
• Investigate and resolve suspected fraudulent activities related to card transactions, including unauthorised use, identity theft, and counterfeit cards
• Present insights and recommendations on approval ratio, analyse decline reasons and monitor the chargeback and fraud-to-sale ratio performance as per Visa and Master Card monitoring programs
• Prepare ad-hoc comprehensive investigative reports, document findings, and make recommendations for process improvements to prevent future occurrences of fraud
• Track analytics on risk KPIs
• Stay updated on industry trends, emerging fraud schemes, card scheme and regulatory requirements to ensure compliance and adapt investigation strategies accordingly

REQUIREMENTS AND SKILLSET

• 3+ years of operational risk management experience, ideally from within the financial/Fintech industry
• Strong reasoning, numerical and analytical skills with the ability to interpret complex financial data and identify suspicious patterns or trends
• University degree (Economics, Mathematics or related)
• Knowledge of the card business environment, card fraud detection techniques, industry best practices, and regulatory requirements for the Acquiring and/or Issuing units
• Track record in synthesising complex information to produce impactful management information and analysis, and support informed executive decision making
• High computer proficiency – Windows, Microsoft Office /Excel, Access, Outlook/, Internet applications
• Basic/intermediate experience with SQL;
• Power BI comfortable usage is considered a competitive advantagePower BI comfortable usage is considered a competitive advantage
• Full command of the English language (spoken and written), proven ability to build credible-long term effective working relationships, both internally and externally
• Team player, results-oriented, ability to work under own initiative and handle multiple and varied tasks simultaneously

WE OFFER

• Exciting job in a premium professional environment
• Work in a growing team with excellent perspective for professional development
• Opportunity to stay current with technologies and advancements in the field of the digital payments industry